Quality Makes Money by Pat Townsend, Joan Gebhardt
By Pat Townsend, Joan Gebhardt
"This booklet describes a realistic set of steps that be sure that a firm of any sort to interact all people on its payroll in its whole continuous development attempt. The authors' purpose is to re-energize the "Quality Revolution" within the usa via giving companies a pragmatic alternative for tapping into the expertise already on their payrolls. The booklet provides not just logical conception but additionally a real-life, full-scale good fortune tale as a model."--BOOK JACKET.Title precis box supplied by means of Blackwell North the US, Inc. All Rights Reserved. �Read more...
"This e-book describes a practical set of steps that guarantee that a company of any variety to interact every body on its payroll in its entire continuous development attempt. The authors' purpose is to re-energize the "Quality Revolution" within the usa via giving organisations a pragmatic choice for tapping into the expertise already on their payrolls. The ebook provides not just logical idea but in addition a real-life, full-scale good fortune tale as a model."--BOOK JACKET.Title precis box supplied by way of Blackwell North the USA, Inc. All Rights Reserved
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Extra resources for Quality Makes Money
Qxd 6/1/05 5:02 PM Page 39 Leading with Confidence 39 if they think it would be a more interesting and financially beneficial task than investigating their own procedures. One way to help make guidelines clear is to introduce (and repeat and repeat and repeat) the definitions of responsibility, authority, and accountability. Responsibility is the obligation to act; authority is the power to act; and accountability is measuring and reporting the act and accepting the consequences. When authority and responsibility match, accountability is unambiguous, and you have empowerment.
To aid the evolution of the committee’s thinking, one option is to invite speakers from organizations with solid track records in the area of quality/continual improvement. A quick look at the lists of Baldrige winners and state quality award winners suggests possible guests; another option is to play the videotapes/DVDs of the winners, produced by the NIST (National Institute of Standards and Technology) each year. qxd 6/1/05 5:02 PM Page 23 Active Commitment at the Top 23 over months and even years—as has happened with astounding regularity around the country.
If a manager works 40 hours a week and if he or she is spending only 10 percent of his or her time making decisions that should be being made at a lower rung of the corporate ladder (all of these decisions may well have migrated up the ladder long before the current office-holder moved in), then pushing those decisions back down to the appropriate, responsibility-bearing levels will free up four hours a week . . a full half-day obtained “for free” to devote to doing the manager’s appropriate job.