Writing effective policies and procedures: a step-by-step by Nancy J. Campbell
By Nancy J. Campbell
A consultant to making exact regulations and techniques files. The textual content covers components reminiscent of healthiness and protection, human assets, workplace administration, caliber, production and customer support.
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Extra resources for Writing effective policies and procedures: a step-by-step resource for clear communication
These precise guidelines are policies that are intended to regulate the user's conduct. APPROPRIATE AMBIGUITY Ambiguity is part of a policy and procedure writer's life. When used at appropriate times and in an appropriate manner, it's both necessary and desirable. It's also legal. Learn to be comfortable with it. Procedures If policies are the organization's guidelines, procedures are its workhorses. A procedure is the normal method of handling things. " Procedures supplement the policy guidelines with specifics and complete the information users need.
Talk through issues. If you don't, you'll end up with ten different ways of doing things. Being Realistic Once you've drafted a plan, ask yourself how realistic it is. Have you squeezed time frames for certain steps to fit the deadline? Will it work? Have you listed the people responsible with the assumption that they'll be able to meet that obligation? Such assumptions can be costly. Consider whether there are any unresolvable conflicts. Check with management to see if it anticipates any new projects that could conflict with this one.
Instead, you want to ensure that they exercise sound business judgment. As a policy and procedure writer, then, your job is to determine: 1. What standards or parameters should be used as a basis for making that judgment Use the Subjectivity Checklist (1-2) at the end of this chapter to achieve the proper balance of objectivity and subjectivity on each project. When You Need Policies and Procedures Never create a policy or procedure just to have one or because it seems like a good idea. Policies and procedures should accomplish something.